Datenschutzerklärung

L'Oste di Lucca Privacy Policy. Last Updated: 10/20/23

This Privacy Policy describes how L'Oste di Lucca (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services or make a purchase at www.lostediluccashop.com (the "Site") or otherwise contact us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide you with the Services, comply with any legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies you, is related to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly from You

Information you provide to us directly through our Services may include:

Basic contact details, including name, address, phone number, email.
Order information, including name, billing address, shipping address, payment confirmation, e-mail address, phone number.
Account information, including username, password, security questions.
Shopping information, including items you view, put in cart, or add to wish list.
Customer support information, including the information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require that you directly provide us with certain information about yourself. You can choose not to provide such information, but this may prevent you from using or accessing those features.

Information We Collect via Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you request in order to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we partner with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, please see the section below, Third Party Web Sites and Links.

How We Use Your Personal Information.

- Provision of Products and Services. We use your personal information to provide you with the Services in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating any returns and exchanges, and allowing you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via e-mail, text message, or postal mail, and to show you product or service announcements. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly advise you not to share your username, password, or other login details with anyone else. If you think your account has been compromised, contact us immediately.
- Communication with You. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be responsive to you, to provide you with effective services, and to maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with powering our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please be aware that removing or blocking cookies may adversely affect your user experience and may cause some of the features and general functionality of the Services to malfunction or no longer be available. In addition, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising with third-party services. Our marketing and business partners will use your information in accordance with their own privacy policies.
- When you address us, ask us or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through the use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our business group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set forth in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information."

Category:

- Identifiers such as basic contact details and certain order and account information
- Business information such as order information, purchase information, and customer support information
- Internet or other similar network activities, such as Usage Data

Categories of Recipients:

- Providers and third parties who perform services on our behalf (such as Internet service providers, payment processors, customer support partners, and data analytics providers)
- Sales and marketing partners
- Affiliates

We do not use or disclose personal information about sensitive data for the purposes of inferring characteristics about you.

We care about your privacy and wish to reassure you that in the course of our activities we will not share or sell any personal information. We do not use Shopify advertising services such as Shopify Audiences, nor do we engage in any other activity that could be considered "selling" or "sharing" personal information or processing personal information for "targeted advertising."

We have "sold" and "shared" (as defined by applicable law) Personal Information in the previous 12 months for purposes of advertising and marketing activities, as follows.

Category of Personal Information

- Identifiers such as basic contact details and certain order and account information
- Business information such as records of products or services purchased and purchase information
- Internet or other similar network activities, such as Usage Data

Categories of Recipients

- Business and marketing partners

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content to any public area of the Services, that content will be public and accessible by anyone.

We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that the parties who have access to that information will respect your privacy or keep it safe. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Web Sites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of information found on those sites. Information that you provide on public or semi-public places, including information that you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of such third-party platforms without limitation as to its use by us or any third party. Our inclusion of such links does not, in and of itself, imply any endorsement of the content on such platforms or their owners or operators, except as noted in the Services.

Data of Minors

The Services are not intended for use by minors, and we do not knowingly collect any personal information about minors. If you are the parent or guardian of a minor who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please keep in mind that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Also, any information you send to us may not be secure during transfer. We advise you not to use unsecured channels to communicate sensitive or confidential information to us.

The retention period of your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may deny your request as permitted by law.

- Right of Access/Knowledge. You may have the right to request access to the personal information we have about you, including details about how we use and share your information.
- Right to Erasure. You may have the right to request deletion of the personal information we maintain about you.
- Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.
- Right of Portability. You may have the right to receive a copy of the personal information we maintain about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
- Right to Non-Participation in Sale or Sharing or Targeted Advertising. You may have the right to direct us not to "sell" or "share" your personal information or to opt out of processing your personal information for purposes considered "targeted advertising," as defined by applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we may interpret that signal as a request to opt out of processing your personal information for "targeted advertising" purposes.

If you wish to exercise any of the above rights or wish to make a request or complaint regarding your personal information, please contact us using the contact details provided below. We may ask you for additional information to verify your identity before fulfilling your request. We may refuse certain requests if the law allows it and, if so, we will inform you of the reasons for the refusal.

Contact us

If you have any questions, concerns, or requests about this Privacy Policy or how we treat your personal information, please contact us using the contact information provided below.

lostediluccalespecialità2@gmail.com

For California residents.

The California Consumer Privacy Act (CCPA) gives California residents certain rights with respect to their personal information. If you are a California resident, you may have the right to request more information about how we collect, use, and disclose your personal information, to request the deletion of your personal information, to opt out of the "sale" of your personal information, and to opt out of being discriminated against for exercising your rights under the CCPA. If you wish to exercise any of these rights or would like more information about them, please contact us using the contact details provided above.

For residents of the European Union

Under the General Data Protection Regulation (GDPR), you may have certain rights with respect to your personal information. If you are a resident of the European Union, you may have the right to request access to and correction of your personal information, to request deletion of your personal information, to object to or limit our processing of your personal information, and to request data portability. If you wish to exercise any of these rights or would like more information about them, please contact us using the contact details provided above.