FAQs
Welcome to the FAQ section of L'Oste di Lucca . Here you will find answers to the most frequently asked questions regarding orders, shipments, returns and payments.
Can I change or cancel an order after I have placed it?
Once confirmed, an order cannot be changed . If you wish to cancel your order, please contact our Customer Service within 24 hours of purchase.
What are the shipping times?
All orders are shipped via FedEx , with estimated delivery times between 3 and 10 business days , depending on the destination.
What are the shipping costs?
Shipping costs vary depending on the destination:
- Italy : €30
- Europe : €50
- International : €80
How can I track my order?
Upon shipment, you will receive an email with the tracking number , which will allow you to monitor the delivery directly on the courier's website.
What is your return policy?
We offer the possibility of making a return within 14 days of receiving your order . The product must be returned in the same condition in which it was received, with intact labels and in the original packaging.
How can I make a return?
- Please contact our Customer Service at [insert support email] , indicating your order number and the reason for the return.
- You will receive instructions for returning the product.
- Once we have received and verified the integrity of the return, we will proceed with the refund or replacement of the product.
📌 Note: Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error in the order.
What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Bancontact, Google Pay, iDEAL, Klarna, Shop Pay, UnionPay .
Are payments secure?
Yes, all transactions are protected by advanced security protocols to ensure maximum protection of sensitive data.
Can I pay in installments?
Yes, we offer the option to pay in installments via Klarna , available for eligible orders.
How can I contact Customer Service?
For further information or assistance requests, our Customer Service is at your disposal. You can contact us via the contact form available on our website.
📍 L'Oste di Lucca – Excellence, Quality and Tradition