Refund policy
Returns and Refunds Policy - L'Oste di Lucca Shop
Last Updated: 10/20/2023
Thank you for shopping at L'Oste di Lucca Shop. We are committed to offering high quality food products and excellent customer service. However, we understand that sometimes you may wish to return a product or request a refund. Below, you will find our policies regarding returns and refunds to ensure you have an enjoyable and uncomplicated shopping experience.
Return Policies:
We accept returns within 30 days of purchase. To be eligible for return, the product must be in the same condition it was received and in the original packaging. Be sure to keep your receipt or order confirmation as proof of purchase.
Return Procedure:
Contact us through our customer service department within 30 days of purchase to initiate the return procedure.
Provide your order number and a brief description of the reason for return.
We will send you detailed return instructions, including shipping address and other necessary information.
After we receive your return and verify that it complies with our return policies, we will proceed with a refund or issue a coupon, your choice.
Refund Policies:
Refunds will be processed within 5-7 business days of return approval. Refunds will be credited to the original payment method used for the purchase unless otherwise requested.
Products Not Eligible for Return:
Some perishable food products may not be eligible for return for food safety reasons. Contact us for more information about these specific products.
Important Note:
Shipping costs for product returns are the responsibility of the customer, except in cases where the return is due to an error by our team.
Refunds may be delayed due to bank transaction processing times or other technical issues that may be beyond our control.
For further questions or clarifications on returns and refunds, please feel free to contact us through our customer service.
Thank you for your understanding and cooperation.
Last Updated: 10/20/2023
Thank you for shopping at L'Oste di Lucca Shop. We are committed to offering high quality food products and excellent customer service. However, we understand that sometimes you may wish to return a product or request a refund. Below, you will find our policies regarding returns and refunds to ensure you have an enjoyable and uncomplicated shopping experience.
Return Policies:
We accept returns within 30 days of purchase. To be eligible for return, the product must be in the same condition it was received and in the original packaging. Be sure to keep your receipt or order confirmation as proof of purchase.
Return Procedure:
Contact us through our customer service department within 30 days of purchase to initiate the return procedure.
Provide your order number and a brief description of the reason for return.
We will send you detailed return instructions, including shipping address and other necessary information.
After we receive your return and verify that it complies with our return policies, we will proceed with a refund or issue a coupon, your choice.
Refund Policies:
Refunds will be processed within 5-7 business days of return approval. Refunds will be credited to the original payment method used for the purchase unless otherwise requested.
Products Not Eligible for Return:
Some perishable food products may not be eligible for return for food safety reasons. Contact us for more information about these specific products.
Important Note:
Shipping costs for product returns are the responsibility of the customer, except in cases where the return is due to an error by our team.
Refunds may be delayed due to bank transaction processing times or other technical issues that may be beyond our control.
For further questions or clarifications on returns and refunds, please feel free to contact us through our customer service.
Thank you for your understanding and cooperation.